How to Use the BrightCove Debugger

| Web Design

Here at OSTraining, we usethe same video provider as the New York Times, Sky, Fox, the Weather Channel and more so the video quality is as good as it can get.

However, online video sometimes suffers from regional or even very local glitches.

If you do experience video problems, we'll often ask you to send us a report to help diagnose the problem. Here's how to send the report.

Step 1: Visit the Brightcove Debugger

tutuploadsmedia_1336667034570.png

Step 2: Watch an OSTraining Video

  • Open another tab in your browser.
  • Watch any OSTraining video.
tutuploadsmedia_1336667071131.png

Step 3: The Debug Infromation Starts

  • In the tab with the Brightcove Debugger, you'll see reports starting to show.
  • Wait 60 seconds.
tutuploadsmedia_1336667123104.png

Step 4: Copy and Send

  • Click copy all.
tutuploadsmedia_1336667139277.png
  • You'll get a message saying "Output copied to clipboard."
tutuploadsmedia_1336667355229.png
tutuploadsmedia_1336667409315.png

About the author

Steve is the founder of OSTraining. Originally from the UK, he now lives in Sarasota in the USA. Steve's work straddles the line between teaching and web development.