OSTraining.com Refund Policy

Online Training Cancellation Policy

For our online training courses, our refund policy is below. For full details, please see our Terms and Conditions policy.

• We will refund your membership in full during the first 30 days after joining. Refund requests must be sent to support@ostraining.com.
• Your may cancel your membership at any time at http://ostraining.com/account-area. 
• Cancellation will take effect from the next monthly payment date and you will not be entitled to a refund for any monthly membership fee already paid, unless it is within the first 30 days.
• You may upgrade or downgrade to a different package at any time at http://ostraining.com/account-area. Such reduction will take effect from the next monthly payment date and you will not be entitled to a refund for any monthly fee already paid in respect of such a package.
• All refunds will be processed within 5 business days of the refund request.

Classroom Training Refund Policy

For our classroom training courses, our policy is as follows:

• Students are always welcome to move to any other class on our schedule, free of charge.
• 100% refund if requested more than 2 weeks before the class.
• 50% refund if requested more than 1 week before the class.
• 0% refund in the last week before the class.

All refunds will be processed within 5 business days of the refund request.

Classroom Training Cancellation Policy

We guarantee to try our very hardest to ensure that our classes will run if you sign up. However, although we have never canceled on a student against their wishes,  we do have a policy in place:

• We will try our very best to give you 2 weeks warning of cancellation before the class.
• We will not provide compensation for any external costs of cancellation such as hotels or flights.
• We will provide:
  • A full 100% refund of the class ticket.
  • 6 months of free access to the online version of our training.
  • A free ticket to any future live class of the student's choice.