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Can't figure out why Wordpress can't write

3 years 10 months ago #122521 by Tristan
Dear Support Team,

thank you very much for your great support in advance! I tried a lot to get this wordpress installation running properly:

www.canigen-testumgebung.de

On my localhost everything is fine. But on the online server this wordpress 4.4.1 with a cherry framework theme refuses to install or update software. The error warning is this: "Can't create the directory."

First of all I added this line in the wp-config.php: define('FS_METHOD','direct');

Then I switched the PHP-module to PHP CGI-mode on the server with the owner settings to php, too. The owner of the datas is set to www-data.

Then I tried to use different .htaccess without success.

What should be my approach here?

Kind regards

Frank

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3 years 10 months ago #122543 by Nick
Hi Frank,

Please ask your hosting company to fix your folder and filer permissions, then that should fix your issue. It will only take them a few minutes to run their automated script and fix the permissions.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

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The following user(s) said Thank You: Tristan

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3 years 10 months ago #122550 by Tristan
Replied by Tristan on topic Can't figure out why Wordpress can't write
Hi Nick,

aha, now I get it! Yes, that solved the problem.

Thank you very much!!

Kind regards

Frank

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3 years 10 months ago #122551 by Nick
Great! You're very welcome, Frank! :)

Cheers,
Nick

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