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Problem with IE compatibility view?

3 years 8 months ago #125888 by emilylu
Problem with IE compatibility view? was created by emilylu
Hi,

We continue to have people compliant about our Joomla site show up in "mobile view" on their windows desktop with IE browser... Know this problem can be fixed by adding/removing site from the "compatibility view" but I still need to figure out why it stuck on the "mobile view" by "default"? Which is a big problem because people don't know that's NOT how the site it suppose to look and it looks awful on the desktop view.

Can someone offer some clues as to why Joomla site shows up as mobile site on IE browsers (but not all IE)?
Thanks so much!!
Emily

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3 years 8 months ago #125890 by Valentin
Replied by Valentin on topic Problem with IE compatibility view?
Hi Emily,
  • May I have the link of your site to take a look, and a screenshot pointing the issue?
  • Which IE version?
Looking forward to help you

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3 years 8 months ago #125892 by emilylu
Replied by emilylu on topic Problem with IE compatibility view?
Hi Valentin,

Here is the link:
district279.org/

I see it happen to IE 10 or even later version of IE. See screenshot IE vs. Chrome with the same page.
Thanks.



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3 years 8 months ago #125893 by Valentin
Replied by Valentin on topic Problem with IE compatibility view?
The page loads fine for me in IE 10 and 11, see screenshot below please:


IE browsers can have a hard cache. May you try clearing yours , please? See if makes a difference

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3 years 8 months ago #125894 by emilylu
Replied by emilylu on topic Problem with IE compatibility view?
No, it's not cache, I've helped with handful of people it's the "comparability view" issue.
Some how, I don't know why... IE will add our site as "mobile site" so it show up as "mobile view" by default for some people, like I said, not all the IE or even the same version gets the same results... and the only way for it to go back to normal is for those people adding and removing the site url from their IE's comparability view list....

I just can't figure out why that is and how to prevent it to show as mobile site on desktop with IE.
Any ideas?

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3 years 8 months ago #125899 by Valentin
Replied by Valentin on topic Problem with IE compatibility view?
I see what you mean, unfortunately compatibility view is a browser setting, which means you cannot control that feature. The user can deactivate only in their end .

IE is aware of the issues may cause this feature.

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The following user(s) said Thank You: emilylu

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3 years 8 months ago #125901 by emilylu
Replied by emilylu on topic Problem with IE compatibility view?
The problem for me is that those IE users with this issue might not always speak up and they might just think my site is broken without checking twice... that's why I want to change the setting so it will not display that by default. Base on my research with the calls I've received, they only have the 2nd boxed "Display intranet sites in Compatibility View" checked and others were unchecked.

So for some reason IE recognize my site as "intranet" and for that they are showing only in "mobile view"?
I still don't get it and not sure how I can code the side so it will not be recognized as "intranet". Do you have any ideas about that? Have you heard any other Joomla site complaints about the same issue or am I the only one?

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3 years 8 months ago #125904 by Valentin
Replied by Valentin on topic Problem with IE compatibility view?
If you switch to another template, such as protostar, does look broken with that design too?

You can switch the template by adding ?template=protostar at the end of the URL.

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3 years 8 months ago #125907 by emilylu
Replied by emilylu on topic Problem with IE compatibility view?
I've tried it with my own IE browser and with compatibility view on and off, both the page looks the same in protostar template: www.district279.org/?template=protostar

Which means in protostar template the compatibility mode has no effect on desktop view, which is the way it should be? Does that mean there is something on my current template that's broken to cause the mobile view in some IE? Please advise, thanks.

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3 years 8 months ago #125910 by Valentin
Replied by Valentin on topic Problem with IE compatibility view?
That means more like your template is not compatible with older IE versions, so having compatibility mode enabled shows a broken design.

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