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Administrator logout not logging out

3 years 8 months ago #125850 by joanne721
Administrator logout not logging out was created by joanne721
Hello,

One of my sites was hacked the day after I got the notice that there was a vulnerability with 3.4.6 and upgraded to 3.4.8. Sitelock cleaned it (this particular site is on Bluehost) and said I was good to go. Since then I have been unable to log out properly and occasionally can't log in properly either.

When I click logout I am returned to the control panel; if I click logout again I get a white screen with "invalid security token" error. I have to just close the browser and hope I'm actually logged out.

Even if I return to the admin login the next day, I often get "Warning Your session has expired. Please log in again." Which tells me I wasn't logged out. But that message is intermittent. The logout issue is constant and with every user.

Also, when trying to log in I sometimes get "Warning Username and password do not match or you do not have an account yet." even though I'm using the correct password. Then when I hit F5 to clear my browser cache, the screen refreshed and I'm in!

I really have no idea what's going on -- and I hesitate to upgrade to 3.5.1 until I have this resolved. It's been going on for awhile now and I can't find any solutions when I google it.

Any help would be greatly appreciated.

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3 years 8 months ago #125854 by Valentin
Replied by Valentin on topic Administrator logout not logging out
Hi and welcome to OSTraining joanne721,
I'm sorry to hear about the problems of your site.

If you are still in Joomla 3.4.8, this tutorial will help you to reset the core of your site and hopefully it will solve your concerns: www.ostraining.com/blog/joomla/how-to-reset-joomla/

Looking forward to help you

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3 years 8 months ago #125855 by Nick
Replied by Nick on topic Administrator logout not logging out
Hi and welcome, Joanne!

Please give the following two tutorials a try:
www.ostraining.com/blog/joomla/www/
www.ostraining.com/blog/joomla/how-to-reset-joomla/

And they should hopefully resolve the issue for you.

Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

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Like us on Facebook - facebook.com/ostraining

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3 years 8 months ago #125878 by joanne721
Replied by joanne721 on topic Administrator logout not logging out
Thanks, I'll try your suggestions over the weekend!

Great information and tutorials, btw.

Joanne

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3 years 8 months ago #125880 by Nick
Replied by Nick on topic Administrator logout not logging out
You're very welcome, Joanne! Glad you're enjoying the training :)

Cheers,
Nick

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Like us on Facebook - facebook.com/ostraining

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