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Menu items returning totally blank screens

5 years 5 months ago #125760 by patvb
I just upgraded a site to Joomla 3.5.1, and my client contacted me because when they clicked on some menu items, all they got was a blank screen. I rebuilt the menu and that didn't clear things up. I built a new menu item to replace one of the ones that wasn't working, and that item worked... but I don't want to spend days rebuilding the entire menu system... unless I have to. Is there anything else I can try? Has this come up before? I searched and didn't find anything like what I'm going through.

My site is South Central Tennessee Tourism . Click on items under Day Trips and Trails in the main menu.

Thanks for any assistance.

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5 years 5 months ago #125761 by Nick
Hi Pat,

Could you give this tutorial a try?
www.ostraining.com/blog/joomla/white-screen-of-death/

That will help you get a detailed error message rather than a white screen. The detailed error message will help to figure out what's going on and to find a solution.

Kind regards,
Nick

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The following user(s) said Thank You: patvb

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5 years 5 months ago #125762 by patvb
Replied by patvb on topic Menu items returning totally blank screens
Thanks, Nick, I'll give this a shot (looks like a great way to figure out the error) when I get home this afternoon, and let you know if I need further help.

Pat

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5 years 5 months ago #125763 by Nick
You're very welcome, Pat! Sounds good.

Cheers,
Nick

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5 years 5 months ago #125772 by patvb
Replied by patvb on topic Menu items returning totally blank screens
Hi, Nick.

I turned the error reporting level to Max, and checked the pages... got the message pointing to a particular module from an extension company. I disabled the module and the pages were working again. Now I've opened up a ticket with them, asking for a fix.

Thanks for your help!

Pat

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5 years 5 months ago #125775 by Nick
Great! Glad things are mostly sorted now.

Also, be sure to check if the module has a new release that you could update to.

Kind regards,
Nick

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