Login problem after upgrating to J3.5

Hi and welcome, uzbaby!

It's a bug in the upgrade process that Joomla will likely fix with the next release.

It sounds like you might have done this already, but please try the following:
1) Clear your browser cache and cookies. Please note that clearing your browser's cookies will log you out of all websites on your browser, so please make sure you're not in the middle of writing an email or other important tasks, since you'll be logged out and have to log back in.

2) Log into the admin and clear the site cache. Clear the expired cache too (you can get to it from the left menu in the cache area).

That should get you in. Let us know if it doesn't though.

Kind regards,
Nick

Strange. Let's figure it out for you.

Do you have Admin Tools ( extensions.joomla.org/extension/admin-tools ) installed? If not, please install it then go to:
1) Components
2) Admin Tools
3) Repair and optimize tables

Kind regards,
Nick

Hi uzbaby,

May I have access to take a look? Please email us to support@ostraining.com - include the url of this forum topic in the message, then reply here

I can't visit the frontent because a redirection doesn't allow me to reach newuzbaby.com , instead it points to www.uzbaby.uz/

How did you setup the redirection?

Hi uzbaby,
I understand.

I received the access for newuzbaby.com only; may you send us the one for uzbaby.uz?

Hi uzbaby,

Thanks for clarifying. The front-end login works fine at www.uzbaby.uz/ . I log in then go to another page, it keeps me logged in. Sometimes it appears to be logged out (due to the form), but when I go to another page again, I'm shown as logged in.

So this part:

The most recent request was denied because it contained an invalid security token. Please refresh the page and try again.

Is due to you trying to log in when you're already logged in (though it shows you as logged out).

So it appears to be some sort of caching issue. I'd recommend turning off all your caching, then seeing if the issue still occurs. If it doesn't, then turn on the caching settings one by one and check the site each time for the issue. Try to narrow it down to a specific setting.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Hi uzbaby,

Sorry for the delay. Part of it is due to the time differences between time zones and also the weekend. Thanks for your patience.

Then if he returns ONLY to main page it shows logged In.

My experience in testing the site last time is that on some pages other than the main page, it also shows as logged in. Today, it shows only the home page as logged in.

What about cache as I mentioned several times I did turn off all caches, and tried to login. But issue didnt go.

You mentioned clearing the cache (browser and admin) at the start of the discussion. That's different than totally disabling the caching options on the site, which is what I recommended in my last reply. No worries though, since I've double checked for you now.

I narrowed down the issue and it's in your template. You can double check by duplicating your Login module, then placing it in the Banner position for the Protostar template. Then go to one of your internal pages and add ?template=protostar to the end of the URL (e.g. www.yourdomain.com/some-page.html?template=protostar ). You'll see the login module on there and that you're logged in.

My recommendation is to check with Joomla Monster and see if they have an updated version of the template. Update to it and see if it fixes the problem. If it doesn't, contact Joomla Monster's support and show them the issue so that they can fix it for you. It will need a code change on their end.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Hi uzbaby,

Thanks for your feedback. Unfortunately, I think it's a misunderstanding on your end. We appreciate your patience, but we'd also appreciate your cooperation and consideration.

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The problem is not showing me login or not, was it ok yesterday or not, problem is if I want to add articlevia front end I cant, if I want to write comment on Kunena Forum I cant. If I want to add blog post I cant. And cant be logged in as usual, wihtout logging out.

Actually, if you look at your original comment and the rest of the discussion, it's about the login. We'd be happy to help with other issues too, but you must be reasonable.

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Why you explain me that some day you could see that you was logged in in another page...is it matter if in some seconds it show that you logged out.

So that you can understand the issue. Understanding the issue is the key to properly resolving the issue. At OSTraining, our support philosophy is “Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for life.”

---

It look like you want to show me that there is no problem.
But problem is there. And I dont know why you dont help or cant help me

We've been helping you. Some issues are complicated and take a while to resolve. As you've seen, you've worked on this issue by yourself for a while and contacted other companies for support, but it hasn't been resolved. So it's a complicated issue.

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Before OS training, I contacted with my template developers. And webpth checked the same thing. When I change to core template via cpanel-templates, I still have the issue. You have acsees to my site, and you can check my words if you dont believe.

I did check your site. Did you check what I suggested in my last reply? If you had done that, you would have noticed that it is indeed your template. I've now gone ahead and done the work for you.

You can see from the following four URLs that the login works well in Protostar:

Part of the message is hidden for the guests. Please log in or register to see it.


In the last URL, you can see that the login for the forum is working. You should be able to post in the forum using the above URL.

This shows that the issue is indeed your template and that it has to do with the login. It's a bug in the template that will need to be fixed via the code. The fix might already be available in the latest release of your template so please be sure to update it.

Alternatively, contact your template provider's support and show them the above URLs for Protostar. That will show them that it's a template issue.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Wow, that is very strange. Please try eliminating the domain redirect then test on the original domain to see if the issue occurs there. Looks like it may be the redirect, but I'm not certain. If you want, you can send cPanel login info to us (via the email) too.

Kind regards,
Nick

Hi uzbaby,

I've done a lot of deep debugging and still can't figure it out. Looks like you might be using CloudFlare. Could you try disabling it temporarily then test the problem again?

Looking forward to helping more.

Kind regards,
Nick

Hi uzbaby,
This is an interesting issue. I checked the backend, and I'm not sure which extension is calling the cloudflare file.

Does your hosting provider has a cache feature enabled? Please check with your hosting provider. I know by experience some providers enable automatically cache from cPanel that is beyond the Joomla CMS control.

Looking forward to help you

Hi uzbaby,

Please also check with them if "CloudFlare" is on the server at all.

Kind regards,
Nick

p.s. don't worry, we'll be glad to keep helping. It's a very complicated issue, so it might still takes some time, but we'll narrow it down until it's finally solved.

Hi uzbaby,
I do think resetting the Joomla core may solve the problem, there is no guarantee, however worth to try it.

The Joomla devs proposed a solution to do this process , however it will be available until Joomla 3.5.2.

Do you want to try this alternative approach to reset Joomla 3.5.1? If so, please make a backup with Akeeba and let me know when you're done to provide you more instructions.

Hi uzbaby,

Resetting the core files helps with a lot of these types of issues. It might not work for this issue, but it's worth a try nonetheless. If it doesn't work, we can check the database settings next.

Kind regards,
Nick

Ah, sorry! I thought Valentin posted the link already. Here's how to reset:
www.ostraining.com/blog/joomla/how-to-reset-joomla/

Note that at the end of step #3, you'll probably need to manually unzip it in your Joomla root using cPanel.

Kind regards,
Nick

Hi uzbaby,
I'm sorry to hear you're still having this task unresolved. We will try our best to assist you!

I do think the reset will hopefully fix the issue, however note since Joomla 3.5 the reset is not as easy as before. From the tutorial Nick pointed, in step 3 you would need to follow the Pro tip:

If Joomla's installer isn't working, simply unzip the package (or FTPs the package's content) into the Joomla root.

Be sure to do a backup first.

Hi Uzbaby,

Just thing that are already are written in other forums.

I hoped that os is something another then just some forum.

Sorry, but that's not correct. First off, I've spent many hours working on this issue for you and, secondly, I'm not aware of any other forum that describes this same issue. I previously researched the issue to see if anyone else was experiencing the same exact issue and couldn't find any mentions. If you know of a forum that describes this same exact issue, please post the link so we can read through it and find a pattern.

As mentioned earlier, the issue is complicated and so that's why you haven't been able to find help elsewhere. We're happy to continue helping you and we understand your frustration about the issue not being resolved, but we ask for your understanding. If this were an easy fix, it would have been done by now. We don't promise to be all-knowing, so resolving complicated issues has the potential to take a significant amount of time, as you're seeing.

Remember that we're humans at the other side of the screen too :)

Kind regards,
Nick

OK, I did the reset for you, but it didn't fix the issue. I'm checking the database settings now.

Kind regards,
Nick

Hi uzbaby,

It's (kind of) fixed now :)

I narrowed down the issue to the "Adds Suffix to URL" setting, which adds .html to the end of the URL. If that setting is disabled, the login works well.

I'm not sure why it's that way, but I'd recommend using your URLs without the suffix anyway. You can redirect the URLs with suffixes to the non-suffix versions using the following code in your .htaccess after the "RewriteEngine On":
Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Hi uzbaby,

You're welcome! I'm glad we could help :) It was a difficult problem to figure out, but we got it in the end.

Yes, your site is on Joomla 3.5.1 now.

Yes, you should do the redirect as I mentioned. The redirect will also fix the issue with people finding your site via Google.

The .html suffix was used in the old days of the internet when many pages were static HTML pages. It's not needed in modern web design. There's no difference for SEO, users, or admins, except that the URL is shorter.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Hi uzbaby,

Looks like you've added # before each line of code. That comments out the code and effectively disables it. You'd have to delete the # before each line.

As to the images, put a / at the beginning of the image source. So for example, instead of:
images/homilador/shifoxonada_sm.jpg

it should be:
/images/homilador/shifoxonada_sm.jpg

If you need more help with the images, please open a new discussion topic for them. That we can better help you and keep things more organized.

Kind regards,
Nick

You're welcome, uzbaby!
The way your original redirect appears to be set up is that only the home page, newuzbaby.com is redirecting to uzbaby.uz. But sub pages like newuzbaby.com/homiladorlik are not redirecting to uzbaby.uz/homiladorlik . This would have been occurring even previously to the issues you experienced (unless you changed some of the code since then).

Use the following after your "RewriteEngine on":
As to the images, you can use DB Replacer for a quick way to do them:
www.ostraining.com/blog/joomla/db-replacer/

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

Hi uzbaby,

It's probably because you were on this page:
www.newuzbaby.com/forum/erkak-va-ayol-kasalliklari/

If an image src uses a relative path, then it will attempt to look for it from the current URL. Since your new URL don't have a .html at the end, the browser doesn't know if the current URL is a folder or not. With the .html at the end, it would have known that it can't be relative to that URL, since it's not a folder.

Putting a / before the image makes the path relative to the root of the domain, rather than the current URL. That's why my suggestion at www.ostraining.com/support-forum/joomla-...ting-to-j3-5/#126011 should fix it.

Kind regards,
Nick

On my side, at www.uzbaby.uz/forum/suhbatlar , it can't find the image. It's generating a 404 error:
Please try clearing your browser cache.

Afterward, as you can see the image is actually at:
www.uzbaby.uz/images/Wild-Flowers-343x178816-735717.png

And if you change this code:
to:
it will work for you. Note that the only thing that changed is adding the / at the start of the img src.

Hope this helps!

Kind regards,
Nick