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JCE editor not working

5 years 7 months ago #123060 by artctrldel.info@gmail.com
JCE editor not working was created by artctrldel.info@gmail.com
Hi ,

I messed up the JCE editor :S

Not sure how though... It still works, it just don't show the buttons. And when I try to go to user it keeps loading, heh.

Thanks for your patience. :)

www.artctrldel.net

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5 years 7 months ago #123063 by Valentin
Replied by Valentin on topic JCE editor not working
Hi Benjamin,

May you elaborate. Wich buttons are missing?
If possible share an screenshot and a detailed explanation.

Kind regards,
Valentín

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5 years 7 months ago #123064 by Nick
Replied by Nick on topic JCE editor not working
Hi Benjamin,

Do you see a "Toggle Editor" button on the left of where you enter the article content?

Kind regards,
Nick

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5 years 7 months ago - 5 years 7 months ago #123105 by artctrldel.info@gmail.com
Replied by artctrldel.info@gmail.com on topic JCE editor not working
Hi guys,

I actually did an akkeba backup but it didn't help. Screenshot added.

When I click on "toggle" the editor turns white.

I did a too rough clean in my images, I just might deleted the icons, I'm not sure.

I have deleeted JCE and downloaded it again - didn't work.

I believe I installed rocketthemes extension rokgalley and it came up with an error.

Now I cant delete it, it says folder dosen't exist and I cant find it - but it's in my backend.

Google search about some extensions jqury overwriting JCE - not sure...

Thank you very much.

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5 years 7 months ago #123119 by Nick
Replied by Nick on topic JCE editor not working
Would you send us some login credentials to support@ostraining.com so we can take a quick look for you? Also, please do three things for us:
1) In the email, include a link to this forum post
2) In the email, include step by step direction of how to replicate the issue.
3) After sending the email, reply to this forum post letting us know you sent the email so that we can check it.

Looking forward to helping.

Kind regards,
Nick

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5 years 7 months ago #123123 by artctrldel.info@gmail.com
Replied by artctrldel.info@gmail.com on topic JCE editor not working
Email has been sent. thanks. :)

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5 years 7 months ago #123185 by Nick
Replied by Nick on topic JCE editor not working
Thanks Benjamin!

Looks like it's something to do with JCE's optimization/compression settings (for CSS and JS) and your server environment. The files are on the server, but they are showing as 404's when the editor (or configuration) is loading.

I did a number of troubleshooting steps, but wasn't able to get the issue resolved. Please report the issue to JCE's developer, Ryan. He should be able to narrow down the code and server issue further and get it resolved for you. He'll likely need login info to debug it for you.

Hope this helps! Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

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5 years 7 months ago #123190 by artctrldel.info@gmail.com
Replied by artctrldel.info@gmail.com on topic JCE editor not working
Thank you very much !! :)

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5 years 7 months ago #123206 by Valentin
Replied by Valentin on topic JCE editor not working
I'm glad Nick suggestions were helpful for you, Benjamin!

Kind regards,
Valentín

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