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Need help accessing admin account for Joomla

5 years 8 months ago #121745 by Rodwayhill
Unable to access administrator account for Joomla site

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5 years 8 months ago #121746 by Nick
Hi and welcome, Rodwayhill!

Is the issue that you've forgotten your username and/or password? If so, please give the following tutorial a try:
www.ostraining.com/blog/joomla/how-to-re...ername-and-password/

If you're experiencing another issue, please let us know what it is and we'll be glad to help.

Looking forward to helping. Let us know if you have any questions and we'll be glad to answer.

Kind regards,
Nick

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5 years 8 months ago #121748 by Rodwayhill
Replied by Rodwayhill on topic Need help accessing admin account for Joomla
Nick,

No I have been into the back end and checked that the password and the admin log in as ok. I have checked the some of the plugins and access and publish settings but I am not sure what else to check.

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5 years 8 months ago - 5 years 8 months ago #121749 by Nick
Could you clarify what the issue is then?

You initially mentioned that you needed help accessing the admin account, but it sounds like you already have access to it.

Do you mean that the admin account isn't a super user?

Looking forward to helping.

Kind regards,
Nick

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5 years 8 months ago #121750 by Rodwayhill

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5 years 8 months ago - 5 years 8 months ago #121753 by Nick
Thanks! However, I'm still having trouble understanding what the issue is. Without knowing what you're experiencing and what you'd like to accomplish, I can't give an answer.

Can you log in at that link? If you can, could you describe the issue that you're experiencing and what you'd like to accomplish?

Looking forward to helping.

Kind regards,
Nick

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5 years 8 months ago #121754 by Rodwayhill
Replied by Rodwayhill on topic Need help accessing admin account for Joomla
I can't access the phpadmin but not the joomla administrator login. The error stated that there was no user and the password was in correct, changed this in the phpadmin and then tried to sign in without any joy, added new users and again unable to log in.

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5 years 8 months ago #121755 by Nick
Thanks for clarifying!

Would you send me phpMyAdmin, FTP, and Joomla login info to support@ostraining.com? Also, please do two things for me:
1) In the email, include a link to this forum post
and
2) After sending the email, reply to this forum post letting me know you sent the email so that I can check it.

Looking forward to helping.

Kind regards,
Nick

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5 years 8 months ago #121759 by Rodwayhill
Replied by Rodwayhill on topic Need help accessing admin account for Joomla
I will send across what you need regards

Malc

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5 years 8 months ago #121761 by Rodwayhill
Replied by Rodwayhill on topic Need help accessing admin account for Joomla
Sent the email required

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5 years 8 months ago #121787 by Nick
Hi Malc,

Sorry for the delay. All set. I sent you the details via email.

Cheers,
Nick

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