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website stuck on "mobile view" on desktop?

5 years 9 months ago #121188 by emilylu
Hi,

Someone just inform me her IE 11 browse shows our website in "mobile version" on her windows desktop...
I've never experiences that before and I check all the settings on her IE and Joomla, I'm not sure how to undo it show it will show the normal "desktop version".

Any ideas? Thanks!

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5 years 9 months ago #121190 by Nick
Hi Emily,

How big is her viewport?

Did you try clearing the browser cache? You should also try ctrl + f5 for a hard refresh.

Kind regards,
Nick

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5 years 9 months ago #121191 by emilylu
Replied by emilylu on topic website stuck on "mobile view" on desktop?
I made the browse full screen and it's plenty big (2500px+) and I also did clear cache and everything... reset the settings, restart the computer. Still showing the mobile version, very odd! and I tried it with other sites with her computer, same thing happens.

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5 years 9 months ago #121193 by Nick
OK, so it doesn't sound like an issue with your site then.

It sounds related to the following topic:
forums.windowscentral.com/microsoft-surf...ion-sites-issue.html

Instead of trying the above suggestions, I'd recommend first updating Windows to the latest version of the respective operating system that's installed. So if you're on Windows XP to the latest Windows of XP. If you're on Windows 7, to the latest version of Windows 7.

I suspect that would fix the issue.

Kind regards,
Nick

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The following user(s) said Thank You: emilylu

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