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Problem with backup/update/hikashop

5 years 11 months ago #120638 by honeyflowfarm
Problem with backup/update/hikashop was created by honeyflowfarm
I have some problems on my site that may be connected.

For quite a while I noticed that I could not use the "Joomla Update" - I would always get some kind of error message regarding getting the update file - but I could always update by downloading the update file and installing it (latest 3.4.8)

Also, in Akeeba Backup, I could always backup the site just fine, but when I tried to go back to a previous version by running the backup on a backup file - I had an ajax error - could not read the file. That worried me somewhat that I did not have a backup, but I recently took the backup file and installed it in a subfolder - so it still works.

Now I am running into a problem in Hikashop about ups shipping not showing up correctly and a light went on and I am wondering if they could all be connected.

I have been working unsuccessfully with hikashop and we cannot seem to fix that problem so far and have not contacted Akeeba yet.

I am wondering if I have sdome kind of Joomla problem?

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5 years 11 months ago #120643 by Valentin
Replied by Valentin on topic Problem with backup/update/hikashop
Hi honeyflowfarm,

Please do some maintenace:

1) Create and download a backup:
www.ostraining.com/blog/joomla/test-site-akeeba-backup/

2) Fix your folder and file permission using Admin Tools:
www.ostraining.com/blog/joomla/admin-too...nd-file-permissions/

3) Download the following package:
github.com/joomla/joomla-cms/releases/do...ble-Full_Package.zip

then install it from Extensions >> Manage , as you would an extension.

4) Go to Extensions >> Manage >> Database >> Fix

That should reset all your core files to 3.4.8 as well as your database.

5) Clear your browser's cache as well as your site cache.

See if makes a difference in the performance of your site

Kind regards,
Valentín

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