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404 error from Contact List Page?

6 years 1 week ago #119431 by evolution
404 error from Contact List Page? was created by evolution
Hi

I'm experiencing something I just can't get to the bottom of no matter how many hairs I pull out :)

busseltonsoccerclub.asn.au/

This site has been working as expected and not sure when this error began, it has just been spotted by the client.

If a user clicks on the "Individual Contacts" under the contact us menu item they should go to a list of all the contacts in a category however it is going to a 404.

It happens on the basic joomla templates and also when I create a new category and new menu item. It is just contact list that produces a 404.

I've checked the category and menu and all appears set as it should. I'm not seeing anything otehr than the 404 in the error logs other than the 404.

Any ideas while I still have hair on my head :)

[Wed Nov 25 12:13:44 2015] [error] [client 120.151.106.55] File does not exist: /home/bussosc/public_html/404.shtml, referer: busseltonsoccerclub.asn.au/index.php?opt...&id=10014&Itemid=128

120.151.106.55 - - [25/Nov/2015:13:29:20 +0800] "GET /index.php?option=com_content&view=featured&Itemid=103 HTTP/1.1" 200 10243 " busseltonsoccerclub.asn.au/index.php?opt...&id=10014&Itemid=128 " "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36"
120.151.106.55 - - [25/Nov/2015:13:29:34 +0800] "GET /index.php?option=com_contact&view=category&id=10014&Itemid=128 HTTP/1.1" 404 23443 " busseltonsoccerclub.asn.au/index.php?opt...=featured&Itemid=103 " "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36"

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6 years 1 week ago #119444 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,

Which specific Joomla version do you have? Be sure you have the last version installed through Components > Joomla update

Looking forward to help you

Kind regards,
Valentín

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6 years 1 week ago #119486 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Hi Valentin

It is a very simple site on latest 3.4.5 and Rockettheme template. It has been updated from earlier version but not seeing this issue on any other sites that had the same upgrade path.

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6 years 1 week ago #119489 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Please do some maintenance:

1) Create and download a backup:
www.ostraining.com/blog/joomla/test-site-akeeba-backup/

2) Fix your folder and file permission using Admin Tools:
www.ostraining.com/blog/joomla/admin-too...nd-file-permissions/

3) Download the following package:
github.com/joomla/joomla-cms/releases/do...ble-Full_Package.zip

then install it from Extensions >> Manage , as you would an extension.

4) Go to Extensions >> Manage >> Database >> Fix

That should reset all your core files to 3.4.5 as well as your database.

5) Clear your browser's cache as well as your site cache.

Let us know if makes any difference

Kind regards,
Valentín

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6 years 1 week ago #119502 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Hi Sorry for the delay - I replied right away but must not have saved the post.

I'd done most of this previously and have done it again, even repaired databases in phpmyadmin.

I don't get it... but then again, I stuffed up posting to a message forum ;)

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6 years 1 week ago #119515 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,

I'd done most of this previously and have done it again, even repaired databases in phpmyadmin.

Which steps you did? Please share as many possible details

I've checked the category and menu and all appears set as it should. I'm not seeing anything otehr than the 404 in the error logs other than the 404.

Which access is setup for these menu items?

Suggestion:
  1. Go to Menus > Your menu
  2. Select the menu items that generates 404 pages
  3. Click Rebuild button





Kind regards,
Valentín

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6 years 1 week ago - 6 years 1 week ago #119577 by evolution
Replied by evolution on topic 404 error from Contact List Page?
I've tried all of the steps you have suggested and no change at all.

1. I've Backed up
2. Reset folder and file permissions
3. Reinstalled joomla
4. Fixed site database by site and also phpmyadmin
5. Rebuild menu
6. Deleted caches...
7. All menus are set up for public to view.
8 Categories are set to public
9 Contacts are all public


I/m out of ideas. :)

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6 years 6 days ago #119596 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,

May I have access to take a look? Please email to support@ostraining.com - include the url of the forum topic in the message, then reply here

Kind regards,
Valentín

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6 years 5 days ago #119609 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Just sent the email Valentin, thanks for this.

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6 years 5 days ago #119612 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi Paul,
We received your email.

I didn't find what could be the problem.
Did you installed or changed something recently just before having this issue?

Kind regards,
Valentín

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6 years 5 days ago #119614 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Nope, have only run joomla and software updates as required. As you can see, the site is pretty simple and nothing tricky going on.

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6 years 5 days ago #119639 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi Paul,

Is this site an upgraded version from Joomla 2.5?

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Valentín

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6 years 4 days ago #119651 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Bingo!

Yes, this was upgraded from 2.5.

Here is the history related to "Contact"

Joomla 1.5, 1.6, 1.7 J2.5 / J3 Menu items Item with id 30 migrated, New id 127: New id: 127, mainmenu/contact 30 127
Joomla 1.5, 1.6, 1.7 J2.5 / J3 Menu items Item with id 184 migrated, New id 128: New id: 128, mainmenu/contact/individual-contacts 184 128
Joomla 1.5, 1.6, 1.7 J2.5 / J3 Menu items Item with id 73 migrated, New id 155: New id: 155, mainmenu/contact-us 73 155
Joomla 1.5, 1.6, 1.7 J2.5 / J3 Contact categories Item with id 12 migrated: Contacts 12 12
Joomla 1.5, 1.6, 1.7 J2.5 / J3 Contacts Item with id 1 migrated: Busselton Soccer Club General Contact 1 1

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6 years 4 days ago #119660 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi Paul,

In that case the reinstall of core Joomla 3.4.5 package and database fix should fix the issue. Steps 3 and 4 from here

Kind regards,
Valentín

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5 years 11 months ago #119795 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Hi Valintin

Sorry for the delay in replying... just had a few days of working around the clock on a project.

Yeah, I tried this before and have just tried it again, plus using phpmadmin to repair/optimise the database and no change, still giving me a 404.

It just stubbornly refuses to change.

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5 years 11 months ago #119811 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,

Try this:

1. Enable SEF urls from System > Global configuration > SEO Settings > Search Engine Friendly URLs: yes
Save and close

2. Clear cache through System > Clear cache
Select all and click "delete" button

Then clear browser cache

3. Go to busseltonsoccerclub.asn.au then Contact us > Individual contacts

Kind regards,
Valentín

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5 years 11 months ago - 5 years 11 months ago #119899 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Hi Valentin

Yeah, I'd done all this before contacting you and again since but no change. Have done it again this morning and same result - still getting a 404. I've actually been using Joomla since 1.0 so a lot of these fixes I know and have tried before I gave up all pride, stopped googling and came in, tail between my legs to ask for help. :)

Seems no matter what it is it just refuses to fix.

I backed up the site and installed on /new and same issues there. I've disabled sef, cache, gzip, .htaccess
With SEF: busseltonsoccerclub.asn.au/new/contact/individual-contacts.html
Without SEF: busseltonsoccerclub.asn.au/new/index.php...&id=10012&Itemid=128

Definitely pointing to the correct category.

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5 years 11 months ago #119919 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,

Based on your comment, this website was build in Joomla 1.0, then updated to 1.5, 2.5 and finally 3.x.
Is that correct?

Kind regards,
Valentín

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5 years 11 months ago #119964 by evolution
Replied by evolution on topic 404 error from Contact List Page?
No, sorry, was saying I've been building sites with joomla since 1.0 and have not had a problem that just stubbornly refuses to fix like this and can't find anything on google related to the issue :)

This site only has the one upgrade from 1.5 to 3.4

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5 years 11 months ago - 5 years 11 months ago #120006 by Nick
Replied by Nick on topic 404 error from Contact List Page?
Hi evolution,

We're checking this one more deeply for you. We'll let you know once we have an update.

Kind regards,
Nick

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5 years 11 months ago #120007 by Nick
Replied by Nick on topic 404 error from Contact List Page?
Looks like you've set everything up correctly and it appears to be a corrupted assets table. Please give ACL Manager's ( extensions.joomla.org/extension/acl-manager ) asset table fix a try and see if that resolves the issue.

If it doesn't, it will require manual debugging in the database, particularly the _categories table. I suspect that the root category that's there has an issue.

Kind regards,
Nick

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5 years 11 months ago #120034 by evolution
Replied by evolution on topic 404 error from Contact List Page?
<sigh> I should have guessed. After running that and finding loads of issues that I then repaired the 404 on the contacts still occurs.

OK, what should I be looking for in the database?

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5 years 11 months ago #120041 by Nick
Replied by Nick on topic 404 error from Contact List Page?
Strange indeed. Would you send us some cPanel login credentials to support@ostraining.com so we can take a quick look for you? Also, please do two things for us:
1) In the email, include a link to this forum post
and
2) After sending the email, reply to this forum post letting us know you sent the email so that we can check it.

Looking forward to helping.

Kind regards,
Nick

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5 years 11 months ago #120046 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Hi Nick

Just emailed you.

Thanks :)

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5 years 11 months ago #120070 by Nick
Replied by Nick on topic 404 error from Contact List Page?
Thanks evolution!

Looks like the category disappeared now:
busseltonsoccerclub.asn.au/administrator...xtension=com_contact

Or did you delete it? If it disappeared on its own after ACL Manager's asset fix, I suspect that recreate the category now, plus assigning the contacts (those weren't removed) to the category, then recreating the menu item will fix it.

I'm 99% positive that should resolve the issue.

Kind regards,
Nick

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5 years 11 months ago #120080 by evolution
Replied by evolution on topic 404 error from Contact List Page?
It just gets weirder...

Contact categories have indeed been removed (nothing in trash, nothing unpublished) but when I try to add a new one it get the following:

Error
Save failed with the following error:

But no error is displayed. All m,y contacts are still there just unassigned.

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5 years 11 months ago #120100 by Nick
Replied by Nick on topic 404 error from Contact List Page?
Strange indeed. I added the root uncategorized category in the database for com_contacts. It should work now.

Please recreate the category now, assign the contacts to the category, then recreate the menu item. It should work from here.

Kind regards,
Nick

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5 years 11 months ago #120127 by evolution
Replied by evolution on topic 404 error from Contact List Page?
Thanks guys! We're working. What a dram that was :)

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5 years 11 months ago #120155 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Hi evolution,
I'm glad Nick suggestions were helpful for you :)

Kind regards,
Valentín

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5 years 11 months ago #120157 by evolution
Replied by evolution on topic 404 error from Contact List Page?
I learnt a lot through this process. Thanks to all.

Valentin, are you currently helping me on another issue at another site? :)

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5 years 11 months ago #120162 by Valentin
Replied by Valentin on topic 404 error from Contact List Page?
Please let me know how can I help you :)
Post your new concern as a new topic, I will take a look as soon as possible.

Kind regards,
Valentín

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