People come first.
The business is a tool for us and those around us to build happy, fulfilled lives. If our staff feel that their family are suffering for the company's success, we’re doing something wrong.
We go hard Monday to Friday.
We ask for our staff to give their full time and commitment for 5 days each week. Weekends belong to our staff and neither clients nor other staff should interrupt that.
We give back.
Our business is inextricably linked to the success of the communities we are part of. Our staff should have the time and willingness to contribute to our communities.
We keep moving.
If our company and staff aren’t adapting and improving, we’ll fade away. Be actively prepared to change. Our team members will probably not be doing the same work this time next year.
We are pro-active.
We are always pushing. We're in a fast changing industry and we're a distributed company. Both of those facts mean we must be constantly pro-active with our business and communication.
We communicate with customers.
Everyone in the company should talk with customers regularly. Customer interaction is our lifeblood. If we don’t talk with customers, we don’t understand them.
We communicate with each other.
This is vitally important for us as a distributed company. Successful OSTraining staff can communicate effectively and warmly via email, project management tools, social media and on the phone.
We are good stewards.
Profit allows us to keep doing the work we love. If we take care of our finances, we can maintain all of the other principles in this list.