Recently I updated a chronoform on my site...

www.examiner.org/index.php?option=com_chronocontact&Itemid=217

Ever since then, customers cannot submit their form.

I have done many tests and can submit without any problem...

I cannot figure out why all our customers who try to submit online cannot do so, since I can!

Can someone help me?

Hi Lori,

Make sure you're logged out when you do the testing. Also, try testing in different browsers. For example, IE, Google Chrome, Firefox, etc.

What Chronoform version are you using?

Kind regards,
Nick

I logged out and was still able to submit in firefox. I also tried in safari and no problems... also our circulation manager was able to submit using IE and Google Chrome.

I can't figure out what version of chronoforms I'm using...

Hi Lori,

Go to extensions >> install/uninstall >> components (tab) >> look for chronoform in there and look for the version number.

Great! If it's working for you then it's likely also working for them. Please ask the people to try the forms again. If it still doesn't work, ask them what browser and browser version they are using and if they are getting any error messages.

Kind regards,
Nick

I have a Chrono Contact...

3.1 RC2

I don't think they are getting an error, just won't submit. I would guess that most of our users are using Chrome or IE... Just a hunch.

Hi Lori,

OK, it's not running the latest version then:
www.chronoengine.com/downloads/chronofor...j1/85-component.html

You should find out for sure what browser and browser version they are using and if they are getting any error messages (if any).

Kind regards,
Nick

CRAP! Okay, which one do you suggest?
Chronoforms_V4_RC3.4.1_J1.5.zip
or
ChronoForms_V3.2.0.zip

What is mootools? That one worries me. I downloaded the V3.2.0.zip. Do I just install it? Will it install over what I'm using now? Does it recognize that when I instal that it is an upgrade?/??? What does it mean when it says...
"#2-This version can be installed side by side with the older V3.x versions."

I do have an email from a customer:
"
So, I wanted to let you know that the Examiner's on-line subscription option may not be working.

I tried to renew our subscription Friday and today and neither will allow me to submit. I've tried it using Internet Explorer and Google Chrome.

I enter all my information, hit submit, and nothing happens.

I did notice I get some kind of error message when I enter my name in the credit card section. It tells me to only use the letters a-z, even though that's what I'm entering. I've tried every combination of uppercase/lowercase possible. I pasted a screenshot below.

Am I doing something wrong?

Let me know if this is an easy fix, or if I need to have Carrie stop by the office this week to renew. Thanks! "

He also attached a screen shot...

I have also tried from several computers here in the office and did not have a bit of trouble...

This would indicate that validation rules are not working. Do you have validation (required fields) set in Chronoforms? Can you double check to see that they aren't too restrictive. That would fix the problem with the name only accepting alpha characters.

Is there any kind of test mode that can can be used so you can submit actual orders but they won't get processed?

Ed

Yes, Ed. I did check that. The validation set for "Name on Card" field is set for 'Required' and 'Alphas Only'.

You can submit a test order by giving limited info, even "greek" (lorem ipsum blah blah) The only thing that may give you an error is that if you pick Master Card, it has to be a Master Card CVV number. When I submit a test I use card # 1234123412341234. And use my MasterCard CVV. I give partial or fake address & name, ect. And in the comments section I put "TEST".

Hi Lori,

1)Lori wrote: 3.2.0

2)Lori wrote: It's a javascript library. Just got to Extensions >> Plugin Manager >> and enable the mootools upgrade plugin.

3)Lori wrote: Their documentation doesn't state anything about upgrading from 3.1 RC2, however I did find this explanation in their forum topic.
www.chronoengine.com/forums/viewtopic.php?f=2&t=22143#p71072

4)Lori wrote: See #3.

5)Lori wrote: See #3.

6)Lori wrote: It means that they are separate and you can have both the V4 component and the V3 component running on your site. So under the components menu, you'd have access to both.

I hope this helps!

Kind regards,
Nick

There is NO WAY I'm going to be able to do that. I don't even understand it!

HI Lori,

Trying to read through this thread and it's getting very confusing for me. Can we take a step back an clarify the situation?

Did you install both versions? If you did that's ok. They run independently of each other according to the Chronoforms website. You can't upgrade directly from 3.x to 4.x directly. If you want to do that you have to completely remove the old version, then make adjustments to the forms.

Chronoforms_V4_RC3.4.1_J1.5.zip This is the newest version. I think what they are saying when they say "This version can be installed side by side with the older V3.x versions." It runs completely independently of the old version. So if you installed it you now have two plugins and both of them work (sort of).

If you are upgrading to ChronoForms_V3.2.0.zip, you simply reinstall.
So which version do you have installed now on the live site?
Do you have a test site? What version is installed on the test site?
If you upgraded to 3.2.0? Did it have any effect on the problem?

Sorry if I sound a little lost. It is really hard for me to follow the exchange you had with Nick.

Seems the thing to do is get one version working on a test site and then copy it over to live site when it's all fixed.

Cheers,
Ed

Hi Ed. I have a test site, but it's running Joomla 2.5.3 (this was set up for practice before we launch new site)...

Live site is Joomla 1.5.26.

Running Chrono Contact... 3.1 RC2

I haven't installed or downloaded anything new yet.

Would it be easier to just install new version (for Joomla 1.5.26) and re-do my forms? Can I do this and THEN uninstall the old version once the new version is set up? I don't know anything about how to "copy it over", backing up databases, etc...

I have akeeba backup the I use almost everyday, but I have no idea how to draw out what I would need to "copy Over"...

Let me know if I'm wrong on any of this.

What you want to do is get the 1.5.26 site running right. The current form you have on the site is not returning the form information.

The 2.5 test site doesn't have anything to do with the current problem. Is this correct? We can ignore that test site for now.

On the current 1.5 site you have chronoforms 3.1 RC2 and you have not upgraded this to 3.2.0 stable yet.

The forms work for you, but not other people. You've verified this 100%, correct?
(Sometimes things work for the administrator because they are logged in and don't realize it. Make sure you are logged out when you test to make sure you are getting the same experience as the average user.)

If it worked then stopped, did you make any changes or upgrades to chronoforms before it stopped working that may have affected it? Can you reverse the changes or create a new form that's not published and see if that one works?

Do you need the form on the working site right now? Is the form completely useless on the live site? Do you need it there even though it isn't working perfectly?

If you don't need it, then I would just delete the form, create a new one and see if that solves the problem.

The main reason for a test site is to protect the integrity of the live site until you get the problem solved. If you think dealing with chronoforms is going to harm your live site, then we'll need a testing environment. Do you want to set up a test site?

Let me know, if you need a test site and I'll help you set it up.
Ed

Thank you for being so thorough Ed.

1. yes, ignore the 2.5 test site...

2. I have not upgraded my chronoforms yet...

3. I have successfully submitted forms - while I was logged out of the site and from several different computers using different browsers.

4. We changed our prices for subscriptions and added more options. So when I updated the form to reflect our new subscription rates, that is when users began having trouble.

5. We do need the form so that our customers can renew or subscribe online without having to come in or call.

6. We are in the process of a site upgrade and redesign... very early stages... so going through all the work of setting up a test site seems like a waste of time since hopefully by fall we will have a totally new site.

fyi: I also have one other form on our site - a classified submission form:

www.examiner.org/index.php?option=com_ch...mname=Classifieds_Ad

I tested your form a bunch of times. It seems it will submit only if the name field has lower case letters only. If there are capitals it won't work. So check the validation rules on that field. Then try some test submissions with different combinations.

Next time someone tells you it doesn't work, contact them and see if you can duplicate what they did to make it fail. Get them to try all lowercase letters.

Unless you are losing money, it doesn't seem like it would be worth the time to invest in fixing this beyond doing the obvious. This may be fixed by the upgrade or just by redoing the form.

Before you do that look for the documentation on validation and be sure you are doing it correctly.

Here is what I would consider obvious.

1. Before updating, make a new form and see if it works better. If it does I'd still go ahead with updating the extension.
2. update the extension and check to see if the old form works.
3. Make a new form with the updated extension.
4. Contact www.chronoengine.com and check their forums.
5. If that doesn't work. Get a different form extension that will work and has support.

Only you can decide if setting up a test site is worth it. If you're going to be losing subscriptions then there isn't any advantage in waiting for your new 2.5 site in my opinion.

If the operation of the form on the current site is critical, you'll need to get the chronoforms developers to help. They know their product best. It may be a bug they already fixed. If you can't work with them. Get another product with better support. You only have two forms, so it doesn't seem like a lot of work would be invloved, but they are critical to your income so getting something reliable and supportable is highly important.

See if it's a validation error.

Cheers,
Ed