What To Expect From OSTeam Support

About Our Support

“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for life.”

That's our philosophy. We're a training website and our goal is to teach you how to use Joomla, Drupal or WordPress. Rather than do it for you, we will always to try to explain how you can do something. We'll guide you through the process, answer questions and write tutorials for you, but the focus will be on empowering you.

Support Times and Days

We generally provide support between 9 am to 7 pm EST, which is UTC minus 5 ( London time ).

We provide support Monday through Friday all year round, and you might even hear from us on the weekends. However, we do rest on major United States holidays. These include New Years Day, July 4th, Thanksgiving and Christmas Day. If we're going to be off for the holidays, we'll post an announcement on the support forum.

Support Methods

We only provide support via our support forum: http://www.ostraining.com/support-forum/

We don't provide support via email, phone or Instant Messenger.

Support Limits

  • We don't claim to be staffed with coding experts. Our training focuses on site building. We teach only enough coding skills to be able to maintain a site. If we had to hire developers to staff the support forum, your membership price would be far higher.
  • We will help you to bugshoot code if it's publicly visible on your site. Templates and themes are the easiest to bugshoot. We won't help write original code. That's a developer's job, not a trainer's. We do have developers who can help you. Email us via support@ostraining.com to find out more.
  • We will try, but can't guarantee to support commercial themes, templates, plugins and extensions. Often the best to place to go for help is to the original coder. They wrote their software and hopefully know it better than we do.

What Do We Expect From You?

We do our very best every day to create a warm, welcoming and supportive forum for all our members. All we ask is that our members aim for that too. Be kind to the staff and they'll repay you many times over.